Refund Policy

Effective: October 28, 2026

The Kit is a digital product that is delivered and fully accessible immediately after payment. Because its value cannot be returned once it has been delivered, all sales are final and we do not offer refunds for change of mind, non-use, or because a landlord, airline, business or official declined to accept your animal — the Kit never promises such an outcome.

Before you buy, you can review the free rights summary, the kit description and the Terms so you know exactly what you are purchasing.

Exceptions

• Delivery failure. If you paid and cannot access the Kit, email support@servicedogcertificate.net from the address used at checkout with your receipt number. We will restore access; if we cannot within 5 business days, we will refund in full.
• Duplicate charge. Accidental duplicate purchases are refunded on request.
• Excluded jurisdictions. If we learn a purchase was made by a resident of a jurisdiction we do not sell to, we will cancel access and refund.
• Where the law requires. Nothing in this policy limits non-waivable consumer rights, including those of Quebec residents under the Consumer Protection Act and of US residents under applicable state law.

Questions: support@servicedogcertificate.net.