About this ID card
You're here because someone showed you a ServiceDogKit ID card, or scanned its link. Here's what it is and what you may ask.
What the card is
A self-declared identification card the handler created to identify themselves and their animal. It is not issued by any government and is not a certification — none exists in the US or nationally in Canada. The handler's rights come from disability law, not from the card.
If you're a business (United States)
Under the ADA, if it isn't obvious the dog is a service animal you may ask two questions: is the dog required because of a disability, and what task has it been trained to perform. You may not ask for documentation, a demonstration or the person's diagnosis. A dog that is out of control or not housebroken can be asked to leave; the person must still be served.
If you're a business (Canada)
Your provincial human rights code requires you to accommodate people who rely on service animals to the point of undue hardship. You may ask whether the animal is needed for a disability and, if that isn't apparent, for reasonable supporting information — not a diagnosis.
If you're a landlord
Service animals and emotional support animals can be reasonable accommodations in housing. You may request documentation from a health professional if the need isn't obvious; you may not charge pet fees. See ESAs and landlords.
Sources: ADA.gov · HUD · Canadian Transportation Agency · provincial human rights commissions. Rights by location →